The Code governs interactions between SAMED members and their customers, namely healthcare organizations and healthcare professionals. The Code fosters trust in the medical technology (MedTech) industry by creating a framework for ethical activity that protects the reputation of the MedTech industry and its customers. All SAMED, MDMSA and SALDA members are bound by the Code.
As a tool for self-regulation of the industry, the Code provides clear, practical instructions for ethical MedTech marketing and business practices and outlines how SAMED deals with transgressions.
As part of our on-going efforts to ensure that members adhere to the Code, we made it mandatory for all customer facing personnel[i] to be certified on the Code by taking an online test. Certification ensures that employees understand the Code and reduces the risk that an employee may transgress the Code which could have reputational or other consequences.
MedTech representatives, healthcare professionals and other interested parties can take the test and receive two ethics points.
[i] Customer facing personnel:
means personnel such as medical device representatives, marketing and sales representatives, customer service employees, event management staff and any other relevant personnel that interact with Healthcare organisations (HCOs) or Healthcare Professionals (HCPs).