The South African Health Product Regulatory Authority (SAHPRA) has developed a process flow for Port Health issues. This process of escalation is aimed at facilitating speedy resolution of Port Health challenges.

The contact details of the Border Technicians are on the website under Key Contacts under Inspectorate And Regulatory Compliance / Regulatory Compliance and below. Please contact the relevant Port Health department first for assistance.

If you are not getting feedback/making progress, then please escalate to Deon Poovan, Senior manager: Inspectorate And Regulatory Compliance and Mokgadi Fafudi, Regulatory Compliance Manager, and cc Dimakatso Mathibe, Senior manager: Medical devices